KOVA Corporation
Company Overview
KOVA Corporation is a Platinum Distribution Partner for Verint Systems, Inc. the leading provider of Actionable Intelligence® solutions and services for enterprise and security intelligence. Our capabilities center on the Design, Deployment and Support of the Verint solution portfolio globally. Verint solutions help organizations make timely, effective decisions for improving enterprise performance and making the world a safer place. KOVA’s capabilities provide the assurance that the solutions offered will work as designed with the highest level of reliability and relevancy to the business at hand.
Leadership and Innovation
For more than a decade, KOVA has a proven track-record in bringing the power of Verint Solutions to their customers. KOVA was recently named as one of only three distributors in North America to represent Verint’s industry leading Impact 360 Workforce Optimization solutions in the mid-market. Our dedicated teams focus on helping customers and partners worldwide improve their businesses by leveraging Verint solutions across a range of Public Safety and Workforce Optimization Technologies.
The KOVA customer base includes such notables as: Bloomberg L.P., AXA Global Insurance Companies, Aventis Pharmaceuticals and Princeton University. KOVA, Corp. also has a very strong Public Safety presence, servicing local, state and federal operations such as the Port Authority of New York and New Jersey and Delaware County 911. KOVA uniquely understands the needs of its customers, regardless of industry type, and reacts in an appropriate manner to facilitate each customer’s mission.
Verint Enterprise Intelligence Solutions – Delivered by KOVA
The Verint Enterprise Intelligence Solutions portfolio includes our 5th generation Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics™ software. Used separately or together, these solutions can help your organization take a holistic approach to managing customer interactions, from marketing and customer care initiatives, to day-to-day interactions in contact centers and branch offices, to activities and processes in your back-office operations. By capturing and sharing intelligence across your entire organization, you can deliver a more consistent, customer-pleasing experience. You can also identify trends and use the “voice of the customer” to help drive strategic decisions on products, processes, staffing, and more.
Impact 360 Workforce Optimization
Now in its 5th generation, Impact 360 continues to set the standard in workforce optimization. The solution works across the entire enterprise, enabling the systems and people involved in customer service functions to capture and analyze data from customer interactions, share information, perform more effectively, and ultimately deliver a better, more cost-effective customer experience.
With 5th Generation Impact 360 Workforce Optimization, your organization can leverage information from all points in the customer service delivery chain, from interactions in the contact center and branch offices to back-office operations. Using data from actual interactions, you can identify areas of concern and opportunity, detect trends, understand customer and market sentiment, and then adjust your staffing, processes, products, and services accordingly. It’s a holistic approach to customer service, and it can help you identify specific courses of action that can impact your corporate goals, marketing strategies, net promoter scores, and more.
Impact 360 Workforce Optimization can help your organization balance efficiency and effectiveness in customer service delivery; drive customer loyalty, top-line revenue, and customer service operating margins; enhance compliance; and continually improve performance.
Verint Security Intelligence Solutions – Delivered by KOVA
Verint® Security Intelligence Solutions™ help government and commercial organizations around the globe protect people and property and neutralize terror and crime. Our solutions generate Actionable Intelligence™ through the analysis of voice, video, and unstructured text. This Actionable Intelligence enable security professionals and first responders to take a more comprehensive, effective approach to gathering intelligence, managing security operations, optimizing emergency management, and improving safety and security.
Verint Public Safety Solutions
Verint Public Safety Solutions enable emergency services, government institutions, airports and seaports, and other organizations to capture, analyze, and act quickly on large amounts of information from a variety of systems and sources. With our multimedia recording and workforce optimization solutions, organizations can capture and use intelligence from multiple information sources to drive informed decisions on emergency response, investigations, staff scheduling and training, and more.
Public safety agencies must be able to rapidly identify bottlenecks and call handling problems that delay response and reduce effectiveness. They must be able to reconstruct incidents quickly and efficiently and conduct faster, more productive investigations. And they must be able to continuously measure and fine-tune the performance of call takers, supervisors, dispatchers, and other emergency communications personnel.
The Verint Public Safety Portfolio
Designed to optimize the performance of public safety agencies, Verint Impact 360® for Public Safety Powered by Audiolog™ combines call recording, playback, and storage with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys.
These reliable, easy-to-use solutions can help PSAPs and command & control / emergency communications centers enhance performance, reduce liability, and comply with industry standards, such as Next Generation 911 and E-112.