KOVA Adds Universal Translation Feature to SilentPartner

Written by KOVA Corp

Public safety professionals have difficult jobs. In high-stress, crisis situations, they’re the ones whose job it is to keep a cool head and think strategically. They interact with people of all sorts on a daily basis, and often have to secure the cooperation of those people in order to do their jobs well. If those people don’t speak English, that quickly becomes a very difficult task.

That’s why KOVA recently add a new feature to our SilentPartner app for professionals working in the field. Silent Partner is an app that transforms your phone into a secure mobile recording device, allowing you to take pictures and record both video and sound, then tag and organize the information, and securely transmit it to your HQ.

Now SilentPartner can do even more. We’ve just added a universal translation feature to the app that will allow detectives, medical personnel, insurance adjusters, and anyone who uses the app to instantly connect to a translation service when speaking with someone whose language is not English.

Below are two examples of how SilentPartner can help those working in the field.

Translating for medical professionals

Let’s say Mary is a physician who works in an inner-city clinic, where she sees lots of immigrants from around the world on a regular basis. Since there are a lot of Hispanic patients, the clinic has several people who can translate Spanish to English.

However, because of the serious unrest in the Middle East, the number of immigrants coming from that region has skyrocketed over the past year. As a result, many of them are coming to Mary’s clinic. While the clinic has tried to find a reliable Arabic translator, they haven’t had much luck—plus, not all the new patients speak Arabic, anyway.

Then Mary downloads SilentPartner for her phone. Now, when she has a patient from, say, Syria or Turkey, Mary can turn on SilentPartner and tap the universal translation feature on her screen. With that one tap, Mary’s speakerphone is enabled and an operator helps her identify the language she needs to translate.

Then the operator connects her to the appropriate translator, who can listen in on the conversation and translate it for Mary. The entire conversation is recorded, and Mary can tag it and save it for later reference.

Translating for law enforcement

Here’s another example. Dave is a detective who is working on a serial robbery case that’s taking place in a neighborhood with lots of Asian immigrants. The area is home to people from South Korea, Japan, China, Vietnam, and Thailand, and several of their homes have been broken into and robbed over the past month.

Dave is a great detective and skilled at working cases like these—but he doesn’t speak any Asian languages, and many of the people he’d like to interview don’t speak English.

Before SilentPartner, Dave would either have to rely on finding people within the community who could help translate—not all that reliably—or use agency resources to hire translators that would meet his needs. Or, of course, he could simply not interview the people he can’t speak to, which is a pretty undesirable option.

Now that he has the app, though, all he needs is a single tap on his phone to instantly connect to a translation service that can handle any language he encounters throughout his day. Those conversations are automatically recorded and securely transmitted back to his HQ where they can be used as evidence to build his case.

These are just two examples of how SilentPartner can make work easier for individuals who work in the field. With the app’s universal translation feature, there is truly no one you can’t talk to. That also means that you can put your resources, both personal and professional, to use on doing your job, rather than spend time and money scrambling to find translators, and possibly missing an important opportunity to help someone or solve a crime.

If you’d like to learn more about the app, check out our short video introduction to SilentPartner. If you’re ready to talk about how SilentPartner can help you or your employees, give us a call at 800-204-5200 or contact us via email!

Sources: SilentPartner info on KOVA website, universal translation press release

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