This video is a dramatization of an incident using Verint’s Insight Center™ technology – our next-generation 9-1-1 multimedia recording and incident management platform – that combines audio voice recordings, video and SMS text messaging on a single user-friendly dashboard.

 

Transcript

This video is a dramatization of an incident using Verint’s Insight Center™ technology, our next-generation 9-1-1 multimedia recording and incident management platform, that combines audio voice recordings, video and SMS text messaging on a single user-friendly dashboard.
 
A police supervisor reviews a 911 incident of a home burglary with Insight Center software. The homeowner calls 911 as a burglar tries to enter her house.
 
Speaker 1: Riverside 911. What is the address of your emergency?

Speaker 2: I think there’s some man trying to break into my house.

Speaker 1: What is the address there?

Speaker 2: It’s Number 214 Maple Street.

Speaker 1: 214 Maple. Are you alone in house?

Speaker 2: Yes, I’m alone. Yes, my husband’s not here.

Speaker 3: Burglary in progress, 214 Maple.

Speaker 1: Has the intruder seen you.

Speaker 2: He’s still trying to get in. I’m in the hallway. He can’t see me.

Speaker 1: Okay. Can you get out of the house?

Speaker 2: No, I’m sure he’d see me. I’m going in the bedroom down the hall. I’m in the closet now.

Speaker 1: Okay. We have units in route to your location. Just stay where you are.
On that burglary in progress, I’m on the phone with the woman inside the house. She’s in the bedroom on the first floor.

Speaker 3: Copy.
We’re on the telephone with a female caller who is in the first floor bedroom.

Speaker 2: I’m afraid to talk. He’s going to hear me.

Speaker 1: Can you confirm for me that you’re on a cell phone?

Speaker 2: Yes I’m on my cell.

Speaker 1: Okay. I want you to stop talking and switch over to text. Use your cell and send a text to the main 911 number.

Speaker 4: We’re on scene.

Speaker 5: Headed for the back door.

Speaker 4: John he’s going around back.

Speaker 5: Riverside Police, show me your hands. Show me your hands. Get down on the floor. Get down on floor.

Speaker 4: Suspect is surrendering.

Speaker 5: Put your hands behind your back.

Speaker 4: Suspect is in custody.

Speaker 5: Don’t move.

Speaker 3: Copy. Suspect in custody at the burglary at 214 Maple.

Speaker 1: Copy suspect in custody.

Speaker 5: Riverside Police.

Speaker 1: Thank you ma’am. You were very brave.

Speaker 2: Thank you.

Speaker 5: Riverside Police.

Speaker 2: I’m in here. Thank you so much.







captcha