So, your customers are dying to tell you how they feel about your products and services. In fact, it’s something they love to do. That’s great, right? Except without a way to properly manage that feedback, it can feel a bit not so great. With that feedback spread across phone calls, emails, and various social media sources, it can be hard to find the message buried under all the noise. It’s a mighty big problem and it’s on your shoulder.
Wouldn’t it be amazing if there was a way to not only hear, but understand your customers; to actively boost sales and increase customer happiness no matter where, how or even in what language they voice their feedback?
Hey, no sweat. Let Verint lighten your load with Enterprise Feedback Management. EFM puts you in control of creating, managing and analyzing any survey in multiple languages across multiple channels. Let’s say you’re a VP of customer experience like Nancy here. Whether surveying customer satisfaction or employee engagement, Verint EFM has helped make her a bonafide hero. She can reach the right customer at the right time and she knows they’re a loyalty inside and out.
Nancy has an arsenal of cross channel feedback firepower at her disposal. She loves data and can’t get enough of the surveys coming in over the web, phone or even from mobile surveys at their annual customer conference. All thanks to Verint EFM. She loves that EFM is not only part of one of the most advanced analytic suites on the planet but also one of the most easy to use solutions in the galaxy.
Let Verint EFM help eliminate the noise so you can finally get a complete understanding of your customers and employees, problems or praises right in one place. By doing so, you’ll also be helping improve processes all over the workplace and giving your customers a hefty boost of happy in no time. The end result is more loyal customers, more productive employees and more sales.