Voice of the Customer & Speech Analytics
SilentPartner App offers Powerful and Dynamic Features
Need a simple and secure way to capture data out in the field? SilentPartner turns your smartphone into an all-in-one tool for recording, organizing and transmitting data from the scene of a crime or the site of a job to your office database. To Watch Now
Verint Enterprise Feedback Management
Struggling to make sense of customer feedback coming in to your contact center from multiple channels? Verint Enterprise Feedback Management puts you in control of the survey data you receive, helping you analyze it, in order to make it Watch Now
Verint Impact360 Workforce Optimization Management Software
Dealing with the fallout from implementing a workforce optimization system that makes things more complex, instead of simpler? Verint’s Impact360 WFO software provides a truly unified solution that will streamline your processes enterprise-wide Watch Now
Verint Insight Center – Video
This video is a dramatization of an incident using Verint’s Insight Center™ technology – our next-generation 9-1-1 multimedia recording and incident management platform – that combines audio voice recordings, video and SMS text Watch Now
Nextiva Video Management Software & Verint Audiolog
After an emergency, it can be overwhelming to have to cobble all the video and audio data for an investigation. Verint’s Audiolog and Nextiva Video Management Software will organize all this data for you, so that you can easily examine it Watch Now
Verint Voice Analytics
By combining phonetics and transcription with Complete Semantic Index, Verint’s Speech Analytics analyzes 100% of your calls to provide you with superior customer insight. Speech Analytics helps you identify issues before they become real Watch Now
Call Center Solutions for Superior Service
If you’re having trouble providing quality customer service, connecting with your call center, or maybe you already have great customer service but aren’t seeing the results you’d expect, Verint can provide you with solutions that will Watch Now
The Power of the Voice of the Customer
What if it was possible to build your company’s brand recognition each time a customer called in to your contact center? Well, good news – it is possible! Verint’s Customer-Centric Workforce Optimization tools will allow you to drive Watch Now
Putting the Voice of the Customer to Work for You
Do you sometimes feel clueless or overwhelmed when trying to respond to all of your customer feedback? With Voice of the Customer Analytics by Verint, customer calls get analyzed automatically to help you understand and meet your Watch Now