How Verint Media Recorder Technology Can Help PSAPs and Law Enforcement Agencies

Written by KOVA Corp

Technology plays a vital role in all parts of daily lives, from working, to staying in touch with friends and family, to deciding what movie we’re going to stream on Netflix tonight.

When it comes to public safety, however, technology can mean the difference between life and death. When someone is in a dangerous car accident and calls 911, their well-being depends on the 911 dispatcher being able to pinpoint their location so EMS can respond as quickly as possible.

If someone is at home when a break-in occurs, their ability to text 911 instead of having to call and speak aloud can mean the difference between the intruder finding them—possibly escalating the situation—or leaving the premises after the burglary.

And for law enforcement, reliable, easy-to-use technology can mean the difference between a speedy arrest and conviction or a case that stays open for months. Today, there’s a huge variety of software on offer for law enforcement, from tools like KOVA’s Silent Partner recording app to large-scale platforms like the Nextiva Physical Security Information Management program.

Then there’s our Verint Media Recorder. A versatile, multi-functional and multi-media recording system, Verint Media Recorder is able to work as a stand-alone recorder and playback unit, or as a server in a networked system. PSAPs can use Verint Media Recorder to help them move toward Next Generation 911, or NG-911, standards, as the system supports recording connectivity with digital PBX/ACD stations; digital/analog trunks; service observe; single step conferencing; radio systems; and VoIP and H.323 systems.

Verint Media Recorder can be a strong tool for law enforcement, as well. The system can support full-time, on-demand, scheduled, or event-driven recording, offering the versatility that law enforcement agencies need to do perform to their highest capabilities.

For example, let’s say a law enforcement agency that uses Verint Media Recorder receives information pertaining to a case via email. The system could be configured to record the screen when that information is received, making it easier to ensure that all evidence, including electronic, is tracked, recorded, and catalogued.

Another use for the event-driven recording function could be to selectively not record administrative telephone lines, so you don’t clog up your storage with hours of calls to the HR department, or with questions about payroll.

Another perk of this system is that the parts are all industry standard, off-the-shelf PC components. There’s no proprietary technology that will require agencies to purchase new systems or upgrade their old ones—instead, new technology can be added right on to Verint Media Recorder.

Upgrading to fit all NG-911 standards requires a major commitment of resources: not just the obvious ones like time and money, but new technology, new ways of thinking, and new skill sets. Verint Media Recorder can become one piece of that puzzle for PSAPs moving toward NG-911 standards.

At the same time, Verint Media Recorder can help law enforcement do their jobs better. Think your PSAP or law enforcement agency could use Verint Media Recorder’s capabilities? Contact KOVA today

Is Your Organization Ready to Optimize their Public Safety Systems?

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