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Beyond Managing Agent Performance: Big Data’s Bigger Picture

When it comes to managing data, call center managers experience many of the challenges that other professionals do: data overload. In a recent survey of 542 call center professionals, WhitePages reported that less than 60% of call centers are able to pass on actionable data about customer satisfaction to agents. The result, according to the survey, is an inability to.
June 16th, 2015|Security|0 Comments
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How to Maintain Security in the Cloud

As a relatively new development in technology, many companies are beginning to adopt the cloud in their everyday business functions. The cloud is the Internet, meaning a series of servers that communicate to one another, enabling the user to check email, collaborate with other users and store files. This information is completely online, meaning that it can be accessed.
December 2nd, 2014|Info Systems, Security|0 Comments
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How Smart Is Your Smartphone?

More than 90% of American adults own a cell phone, with two-thirds of those owning a smartphone. With so many smartphones in use around the country, Americans are taking advantages of the tools that smartphones offer them including navigation, text messaging and access to social networks. Have you ever thought of a smartphone being so smart that it can be used as a public .
October 14th, 2014|Public Safety, Security, Surveillance|0 Comments
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Calling 9-1-1 Is Just the Beginning

In an emergency situation, Americans are taught to call 9-1-1. The standardized emergency number has a rather short history, but has quickly become the model of what to do when you need help. With a quick call, you can be sure a team will be dispatched to your location and provide you with whatever type of help you need, whether it be medical aid or law enforcement. When.
September 23rd, 2014|Info Systems, Public Safety, Security, Surveillance, Verint Systems|0 Comments
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The History Behind The 9-1-1 Emergency Number

You might be surprised to find out just where and how the number developed. In today’s society we tend to take it for granted that there is always someone we can call for help in case of an emergency. In the event of a home invasion, car accident, or fire, police and emergency services are just a phone call away. Dial 9-1-1 and you are instantly connected to an.
July 31st, 2014|Public Safety, Security|0 Comments
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4 Vital Child Safety Tips

While it’s important to take care of yourself to avoid crisis, it’s also important to take care of those around you that can’t help themselves. While children have a general awareness of things that are going on, it might not occur to them not to take candy from a stranger; that’s why they have to be reminded. Public safety officials spend a lot of time working to .
July 29th, 2014|Public Safety, Security|0 Comments
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3 Essential Internet Safety Tips

With the rising use of the Internet, it’s becoming more commonplace to be asked for a credit card number or other personal information over the Web. With this growing familiarity with Internet transactions come those who ask for that same information, but are really using this data for themselves. Public safety officials deal with cybercrimes on a regular basis. While.
July 24th, 2014|Public Safety, Security|1 Comment
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How 911 Dispatchers Can Handle Frightened Callers

Working in a PSAP means you will more likely than not encounter frightened callers on a daily basis. It’s important to be able to keep these people calm when they call in so that you can get the needed information to be able to dispatch someone to them effectively, and give them the information they need to be able to get along until emergency personnel arrive on the.
June 9th, 2014|Public Safety, Security|0 Comments
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Introducing the New Insight Center Remote

KOVA is excited to announce the launch of its latest new product: InsightCenter, Remote Edition! The InsightCenter has always been a vital and valuable element in our Audiolog For Public Safety recording system, allowing users the ability to recreate an incident using audio, video, and even text recordings, all in one place. But now this same functionality is available .
May 29th, 2014|Info Systems, Public Safety, Security, Surveillance, Verint Systems|0 Comments
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I Am A Police Officer

    To all the men and women who dedicate their lives to serving others by becoming police officers, we here at KOVA just want to say thank you.   I am a police officer.   I get up in the morning, just like you. I drink my coffee, just like you. I hug my spouse. I hug my kids. And I say I love you, just like.
May 8th, 2014|Public Safety, Security|0 Comments
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