Kova Client Case Studies


Case Studies

  • Addison Lee– Workforce Management

    Addison Lee is London’s leading premium minicab firm. The rapidly expanding company is committed to implementing best-practice technology solutions to support its growing business. The company completes up to 20,000 jobs on any given day, with bookings handled by approximately 300 agents. read more

  • Pharmacy Benefits Management Company – Desktop and Process Analytics

    This leading U.S. pharmacy benefits manager provides pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans. The organization employs thousands of people and dispenses over 500 million prescriptions annually. read more

  • Verint Media Recorder Workforce Optimization Case Study

    As a result of increasing pressure from tough competitors, many businesses have looked to customer service to provide key differentiation. Knology (Nasdaq: KNOL), a leading provider of interactive communications and entertainment services in the southeast United States. read more