Running a contact center isn’t an easy job, and sometimes you’ll run into problems that you need a little help with. Don’t hesitate or feel embarrassed that you don’t know the answer. Just hop online and check out one of these fantastic blogs on contact center operations. Everything from hiring to software is covered in these blogs, so you’ll always have somewhere to go when you need a hand. Here are the best of the best.
1. International Customer Management Institute
The great part about this site is that it isn’t just a blog. It has white papers, newsletters, webinars, and downloadable WFM that supply you with a wide range of content. You aren’t just getting some advice when you go there, you’re getting an entire learning experience. Check it out and see what ICMI.com has to offer you.
2. Call Centre Helper
As you may have guessed by the spelling, this is the UK’s premier contact center magazine. Call Centre Helper is the perfect place to research topics, find new tips and tech, or even look for job postings. It’s not just a blog, so take some time to check out their full website and discover everything they have to offer.
3. Fronolo Customer Service Blog
Up and running since 2010, the Fronolo Customer Service Blog covers all the latest trends and practices for contact centers, customer service, and the customer experience. They’ve got webinars, articles, videos, and demos all targeted at customer service professionals looking for some new tips.
4. Destination CRM
Destination CRM focuses on a broad range of customer relationship topics including tech, finance, communications, advertising, and healthcare. Customer relationship management should be an important piece of any contact center’s strategy, and this is the ideal site for companies looking to enhance customer value.
5. Service Untitled
Founded in 2006, Service Untitled posts multiple times a week about topics related to customer service and customer service experience. They post practical and relatable content, saying that, “Service Untitled focuses on pragmatic and simple solutions to real customer service problems. Service Untitled’s goal is to focus on the practical and not write about problems from an “academic” point of view.” Sometime you need content that’s based on years of personal experience, and not just what someone thinks will work out for you.
These blogs all offer fantastic information for solving some of your contact center problems. But if you can’t quite find what you’re looking for, then contact KOVA today. We offer contact center software solutions that can help out any contact center in need.
