How To Make Sure You’re Investing In the Right Kind of Customer Service Training

To maximize the impact of your customer service department, there are a number of training programs available which focus on a variety of different areas. There’s emotional intelligence training, team-building, and conflict management training, just to name a few. There are also multiple options available for the delivery of these programs: online, lecture, workshop,.
February 20th, 2018|Workforce Management|0 Comments

Where Customer Service is Going in 2018

Customer service will always be a priority regardless of what industry or business you’re in. It’s even more important now in 2018, when customers can easily share their views for the whole world to see on social media. A bad customer review will spread like wildfire. Many experts believe customer service is more important than products and pricing when it comes to.
February 15th, 2018|Workforce Management|0 Comments

Health Issues for Public Safety Officers

Job-related health issues are a concern for many people in our country and around the world. Public safety officers have one of the most stressful jobs around. They need to remain calm in some of the most terrifying situations and they often work long shifts or shifts that last overnight. It’s not surprising that almost fifty percent of public safety officers report.
February 13th, 2018|Workforce Management|0 Comments

How Online Communities Can Help Strengthen Your Customer Experience

Social proof is a big thing these days. It allows potential customers to see how you interact with your current customers, and what your customers think of you based on what they say about your products or services. In the information age it’s become extremely easy to obtain social proof, and online communities are one place people can go to see social proof in action..
February 8th, 2018|Workforce Management|0 Comments

How to Start the New Year Off Right with Workforce Optimization Software

As 2017 comes to a close, it’s time to start thinking about what you can do to start the new year off right. Take note of how your contact center’s performance could be improved going forward and record your goals for 2018. Once you’ve got an idea about your goals, it’s time to figure out how you’re going to reach them. One way to reach your goals in the new.
February 6th, 2018|Workforce Management|0 Comments

Update on NG911

The 9-1-1 emergency services network has been in place for over forty years. Communication takes place by voice using telephone and analog lines. One of the major drawbacks of this technology is the limited ability to handle overflow, which means callers can receive a busy signal - which is, of course, highly undesirable during an emergency situation. There may be times.
February 1st, 2018|Workforce Management|0 Comments
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