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3 Often-Overlooked Benefits of a Physical Security Management System

A physical security management system has the ability to enhance security effectiveness while minimizing costs. The system allows multiple users to view events from multiple sites simultaneously so they have more information and are more prepared to deal with a security breach. A physical security management system like KOVA Corp’s Nextiva Physical Security.
November 29th, 2017|Workforce Management|0 Comments

Do the Holidays Matter When it Comes to Customer Service?

Providing excellent customer service is a key component to any business regardless of the time of year, but during the holidays, customers seem to expect an even higher level of customer service. It’s a good idea to be prepared for the holiday season even if your contact center is used to providing optimal customer service throughout the rest of the year. The best way.
November 17th, 2017|Workforce Management|0 Comments

Helping 911 Employees Avoid Holiday Burnout

The holidays are a stressful time of year regardless of your occupation but they can be especially stressful for 911 employees. Emergency communication centers generally require shift work, overtime, holiday, and weekend work. Working during the holiday season can often lead to burnout. You’ll notice your employees are starting to get burnt out by the presence of.
November 15th, 2017|Workforce Management|0 Comments
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