It’s virtually impossible to overstate how precious time can be in an emergency situation, especially the time between when an emergency is called in and when public safety workers arrive. Be it a fire, a search and rescue mission or a hunt for a fugitive, every second is precious. But time isn’t the only thing that can change the outcome of an emergency. Data is.
Every important job has standards, and that’s certainly true of the positions of emergency dispatcher/telecommunicator and emergency telecommunicator. It’s a critical occupation in which an employee has to work quickly and efficiently with decisive action, because lives are quite literally on the line. In short, it’s not a job for everyone. But when a public.
Risk is part of the job for many, if not all, public safety workers - but unnecessary risk should never be. Keeping those workers safe in the event of a natural disaster so that they can then keep the public safe is crucial, and agencies should seek the best possible ways to do so. Luckily, we live in an era when technology can be a big help to all those in the public.
Contact center work can be rewarding because it’s such a great test of quick-thinking, multi-tasking and customer service. Finding an employee who excels at all of those things can be challenging, however, and contact center work can often be the first job of a young person who’s just entered the workforce. So the challenge is to create a training program that.