The year is young, but 2017 already has a full slate of conferences for public security companies and employees all over the country. Various organizations have posted their plans for conferences regarding everything from technological developments in the industry to honoring public safety telecommunications workers to massive expos with a long list of vendors. Here .

Effectively managing a contact center takes a lot of organizational knowledge, people skills, and foresight. It takes more work than many people may realize to keep things running smoothly, and there are quite a few moving pieces that you have to be keeping an eye on at any given time. Technology in the workplace, and especially in customer service, is quickly evolving .