5 Amazing Apps That are Improving Public Safety

At KOVA, we’re strong believers in the power of technology to make people and cities safer. Over the years, we’ve worked with countless agencies and public safety answering points (PSAPs) to implement tools like KEANS Services, an emergency notification system, and Verint Media Recorder for Public Safety. One type of technology that’s having a major impact on.
December 21st, 2016|Workforce Management|0 Comments

Best Contact Center Customer Service Quotes From Around The Web

Sometimes you don’t need an entire 1,000 word article to get the point across. Every now and then you just need a reminder of what your actual goals are. Think of it as a concentrated dose of motivation, contained in just a few words. That’s what these quotes are—motivation. Motivation for you and your employees to keep up your level of excellent customer.
December 16th, 2016|Workforce Management|0 Comments

Public Safety: Keeping the Peace in Trying Times

Bet you thought that The Fierce Urgency of Now was just the cool title of an acclaimed book by Princeton Professor Julian Zelser that hit the streets in 2015. Nope – not by a longshot. In fact, those words were spoken by none other than civil rights leader, Martin Luther King, in a speech on April 4, 1967 for a gathering of Clergy and Laymen Concerned about Vietnam,.
December 9th, 2016|Workforce Management|0 Comments
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