These days, the most dangerous threat to businesses and organizations won't be seen walking through your door. Instead, it will breach your organization’s walls through your network, coming in over your wifi - and you may not even find out about it until months or years later. Unlike physical security threats, which don't change much over time, cyber threats evolve.

In today’s world, it’s no longer good enough to only provide reactive customer service. You can’t just wait for a problem to arise and then react to it when a customer complains. Many people look at this as the contact center’s main job—dealing with problems as they arise. But that’s not a good strategy for retaining customers and bringing in new revenue. What .