In any working environment, earning your employees’ trust can mean the difference between good and great results. But in a workplace like a contact center, which can suffer from high turnover and low employee morale, building that trust can be a challenge. This is exacerbated by the fact that there are often hundreds of employees, many of whom are part-time. How.

If you’re a contact center executive considering taking your contact center operations to a global level, you’ve doubtless spent a lot of time thinking about logistics, necessary technology, hiring qualified agents, and the other considerations that global operations require. Scaling up from single-country operations to multi-country can be an overwhelming.

Only a few years ago, studies showed that while many contact centers were interested in moving their operations into the cloud, a significant number felt that there were still significant obstacles. Security concerns, questions about integration with existing systems, and concerns about a loss of investment in current on-premise systems were all reasons that organizations .