Dealing with angry or unsatisfied customers is, unfortunately, simply part of the job for contact center agents. Whether a service isn’t working as it should, a product arrived damaged, or the customer was surprised by a fee they didn’t expect, every industry has its own share of customer problems - and often, it’s the contact agents’ job to fix them. Making.

The time right before an accident can feel like it goes in slow motion; however, the events following an accident can feel like they speed by. Especially in the case of major accidents, it is important to make sure everything is properly documented and recorded. According to popular automotive insurer GEICO, it is extremely important to get the following information.

Situational awareness isn’t only being aware of your environment, it’s a concept that is now being applied on a grand scale to some forward-thinking cities. Tied in with physical security information management, it’s a way to keep everyone safe, and cities humming, while connecting a slew of trackable items with one convenient interface. Need an example? Just.

As a contact center manager, you know that your center can’t succeed unless it’s truly customer-centric. From an engaged back office, to customer-focused leadership, to front-line agents who have the tools they need to keep your customers happy, the customer-centric contact center utilizes every aspect of its business to put customers front and center. Another.

At KOVA, giving back to our communities is an integral part of what we do. We’re in the business of public safety software solutions, after all - taking care of other people is very important to us. That’s why we were so glad to be able to participate in a recent local charity event, Eskimo Outreach at Mud City Crab House here in our hometown of.