Public Safety Tips for New Year’s Eve

New Year’s Eve is the last hurrah of the holiday season - one last night to enjoy big parties, overindulge in food and drinks, and celebrate with friends and family. While there’s plenty of fun to be had on New Year’s Eve, the New Year’s Eve holiday period is also one of the most dangerous periods to be on the road - it’s got one of the highest numbers of.
December 31st, 2015|Workforce Management|0 Comments

Crowdsourcing Public Safety

The advent of smartphones has changed a lot of things about our daily lives. We tweet and post our Facebook status on the go, we take pictures of everything from our dogs to our food, and we can summon up a song, movie, or TV show while we’re out shopping, or on the beach. Another thing that the smartphone has changed? Public safety. Now that almost everyone .
December 29th, 2015|Workforce Management|0 Comments

4 Ways to Show Appreciation for Public Safety Workers this Holiday Season

Police officers, firefighters, EMS workers, 911 dispatchers—these are the brave individuals who selflessly serve and protect our communities. These people have some of the most difficult, and thankless, jobs around. But they’re not in it for the thanks. These men and women do what they do out of a strong sense of duty and the desire to make their .
December 24th, 2015|Workforce Management|0 Comments

5 Ways for Public Safety Workers to De-Stress During the Holidays

The holiday season is a wonderful time for all kinds of reasons - but for many people it’s also one of the most stressful times of the year. This can be especially true for public safety professionals like law enforcement, firefighters, 911 dispatchers, and EMS workers. Part of this is due to the fact that so many of them have to work on the holidays, potentially .
December 17th, 2015|Workforce Management|0 Comments

How to Keep Contact Center Agent Morale High During the Busy Holiday Season

Working during the holidays is, unfortunately, often a fact of life for contact center agents. It can be hard to be one of the people for whom the holiday season means just another busy day on the job, instead of spending time relaxing with family. When you’re manning the phones while everyone else is digging in to their holiday feasts, it can be understandably.
December 15th, 2015|Workforce Management|0 Comments

Top 4 Ways to Reduce Call Center Employee Turnover

Everyone knows that losing contact center agents to turnover is expensive. In fact, according to Quality Assurance and Training Connection, replacing one frontline agent can cost anywhere between $10,000 and $12,000. And when you multiply that by the high numbers of agents who end up leaving their jobs within a couple of years—between 30 and 45 percent—the costs.
December 11th, 2015|Workforce Management|0 Comments

End of Year Tips for Contact Centers

  Contact centers sometimes get a reputation as tough places to work, but they really don’t have to be. Any job can be stressful if you’re working in an environment that doesn’t encourage productivity and success. Maybe the culture at your contact center hasn’t been as strong as you would like lately, or maybe you’re just looking for ways to keep.
December 10th, 2015|Workforce Management|0 Comments

Trends in Public Safety for 2016

  There are plenty of different ways we keep ourselves and our loved ones safe at home, but once we leave the friendly confines of our house, we open ourselves up to a variety of new dangers. Luckily, we also have quite a few public safety measures in place to keep us safe and secure. The layers of security woven into our everyday lives are complex, and they are .
December 8th, 2015|Workforce Management|0 Comments

Smart, Safe Cities: GE’s Smart Streetlights to Include Gunshot Detection

  When people talk about the next big thing in public safety, “smart cities” is a term that inevitably comes up. The idea behind the smart cities movement is that by utilizing technology and data, we can create cities that are sustainable, healthy, and safe—in other words, cities built for the next generation and beyond. Smart cities advocates.
December 3rd, 2015|Workforce Management|0 Comments
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