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SilentPartner: Much More Than Just a Data Capture App

KOVA is excited to share a brand new video about our mobile recording platform, SilentPartner, which turns your smartphone into a multi-purpose tool for capturing data while on the go.  There are some apps that help you while away the time with a game, launching birds at unstable structures or decorating virtual cupcakes with virtual sprinkles. There are some that.

I Am a 911 Dispatcher

  To all the men and women who dedicate their lives to serving others by becoming 911 dispatchers, we here at KOVA just want to say thank you for constantly standing by and making sure each and every caller is cared for.     I am a 911 dispatcher. I am the one who responds when you call out for help. I am the one who walks with you,.
February 24th, 2014|Public Safety|0 Comments

Using EMDR Therapy To Help 911 Dispatchers Cope With Trauma

During certain phases of sleep, our eyes move back and forth rapidly as we process the day’s events in our dreams. Called REM, or Rapid Eye Movement, this phenomenon is connected to the way in which our brains deal with whatever we’ve encountered whether good, bad, or indifferent. The Birth of EMDR In 1987, a psychologist named Dr. Francine Shapiro discovered that.
February 20th, 2014|Public Safety, Workforce Management|0 Comments

How To Cut Down on Contact Center Employee Absences

No matter how sophisticated your workforce management software is, the scheduling assistance it provides can’t help if the contact center employees slated to be at work disrupt plans by unexpectedly calling in sick. If employee absences are causing a problem in your contact center, don’t give up hope there are solutions! We’ve put together a list of a few ideas you.
February 17th, 2014|Workforce Management|0 Comments

6 Vital Leadership Skills for PSAP Supervisors

In the fast-paced, high-stress environment that is a public safety answering point, the leadership qualities of a supervisor are vital to the smooth functioning of the dispatcher team. The rest of the PSAP staff takes its cue from management, so it’s crucial that supervisors develop and fully utilize certain leadership skills in order for their PSAP to achieve high.
February 13th, 2014|Public Safety, Workforce Management|0 Comments

Contact Center Feng Shui: How To Design Your Ideal Space

Contact center managers do everything they can to boost their employees’ morale and performance, from holding fun competitions to arranging individualized coaching. But one of the most effective ways to improve morale, and thus performance, is by providing a strategically designed space for employees to work in. The more pleasant the work environment is, the more.
February 10th, 2014|Workforce Management|0 Comments

How to Follow Up After a Career Fair

After going through extensive preparations before attending a career fair and then making the absolute most out of the actual event, don’t forget to top your career fair experience off by following up afterwards. As important as the career fair itself is, it’s the follow-up that can make or break an applicant for a position. Even if you made your conversations with .
February 6th, 2014|Workforce Management|0 Comments

7 Tips for Using VoC Programs to Spur Customer Loyalty

In the business world today, relationships are everything. Purchasing decisions are often driven by the strength of the connection a consumer feels with a certain company. This rapport with a brand is what leads to true customer loyalty ─ an emotional connection with a business that turns a one-time buyer into a repeat customer. So what’s the best way to make.
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