Best Contact Center Customer Service Quotes From Around The Web

Written by KOVA Corp

Sometimes you don’t need an entire 1,000 word article to get the point across. Every now and then you just need a reminder of what your actual goals are. Think of it as a concentrated dose of motivation, contained in just a few words. That’s what these quotes are—motivation. Motivation for you and your employees to keep up your level of excellent customer service.

1. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

—Donald Porter

2. The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.

—Valeria Maltoni

3. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.

—Chip Bell

4. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

—Jerry Fritz

5. A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

—Jeff Bezos

6. We are what we repeatedly do. Excellence then, is not a single act, but a habit.

—Aristotle

7. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.

—Doug Warner

8. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.

—John Russell

9. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

—Jeff Bezos

10. Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.

—Steve Curtin

And if you’re still looking for some help managing your contact center, then call KOVA today. Our contact center software solutions are perfect for any business looking for ways to improve their customer service.

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